General Terms of Service (GTS)

provided by Multi-Concept Marek Schwede with headquarters in Pęgów at ul. Jarzębinowa 14
 

Scope of Application

1. The GTS applies to all printing services (hereinafter referred to as services) along with any delivery, ordered by contractors who are businesses (hereinafter referred to as Clients) from Multi Concept Marek Schwede (hereinafter referred to as MULTI MS).
2. MULTI MS specializes in the following decoration techniques: SCREEN PRINTING, PAD PRINTING.
3. The GTS does not apply if MULTI MS provides the Client with an explicit written statement to this effect.
4. MULTI MS is not bound by any documents applicable in the Client’s business, unless it has accepted them by an unambiguous statement.
5. Only the owner of MULTI MS or an authorized representative is entitled to change the GTS or accept an order for services on terms different from those resulting from the GTS.
6. Order terms established by the Parties different from those resulting from the GTS apply only to the execution of a one-time service, and not to all services performed for a specific Client in the course of further cooperation, unless the agreement with the Client specifies this matter differently.
7. The GTS is published on the Company’s website at www.multiconcept.eu and www.ampuleprintxpert.com or made available to each Client upon their request at MULTI MS headquarters or by email, fax, or traditional mail.

 

Order Acceptance

1. The Client may place an order in any written form, including via telecommunications devices. Placing an order is equivalent to the Client’s acceptance of the GTS.
2. An order is accepted by MULTI MS if it is expressly confirmed by them.
3. The order should clearly specify its subject, indicating a dimensioned print design with colors specified according to color charts applicable at MULTI MS, the product on which the print is to be made, the printing technique, and the number of pieces to be printed.
4. To specify the order, the Client may use the assistance of MULTI MS employees or ready-made patterns possessed by MULTI MS in advance.
5. Before placing an order, the Client may submit a quote request to the Company in written form, analogous to the method of placing an order.
6. In response to a quote request or in order confirmation, MULTI MS specifies its terms, as referred to in this document, particularly: remuneration, execution deadline, obligations on the Client’s side, including the deadline and format for delivering the graphic file by the Client, the deadline for delivering materials by the Client on which the print is to be made.
7. MULTI MS is bound by the offer for a period of 30 days.
8. A Client starting cooperation with MULTI MS is required to provide their data necessary for identification in the Central Register of Information on Business Activity or in the National Court Register. These include: full Company name, address, TIN, PESEL in the case of Clients who are individual entrepreneurs, entry number in the Business Register in the National Court Register. The order will not be accepted until the Client meets the above condition.
9. The Client is obliged to inform MULTI MS immediately of any changes to their data.
10. The Client consents to the processing of their personal data for the purposes of implementing cooperation with MULTI MS.

 

Order Execution Terms

1. The order execution deadline is determined each time by MULTI MS, which informs the Client in response to the quote request or order confirmation.
2. When accepting orders, MULTI MS specifies what materials necessary for order execution the Client is obliged to deliver, while simultaneously specifying the delivery deadline. In the event that the Client is delayed in delivering said materials, MULTI MS may change the order execution deadline in relation to that indicated in the original offer.
3. The Client is obliged to deliver a graphic file to MULTI MS in the format, deadline, and manner indicated by MULTI MS.
4. MULTI MS does not interfere with the graphic file delivered by the Client and is not responsible for its content, shape, format, etc.
5. At the Client’s request, technological tests can be conducted with their participation on the material on which the print will originally be made. The Client bears the costs of conducting tests, which are determined individually.
6. In the event that the print is to be made on new material, unknown to MULTI MS or using technology usually applied to other materials, the Client will be required to provide MULTI MS with test material, for the destruction of which MULTI MS is not liable. The amount of test material will be determined by MULTI MS each time.
7. MULTI MS provides the Client with the opportunity to view print samples at each stage of the Order, provided that this is technologically feasible and does not excessively disrupt the execution of the Client’s order and other orders.
8. In the event of cancellation of printing by the Client, they are obliged to cover all costs incurred by MULTI MS for the purpose of preparing or executing the print, in accordance with the order terms.
9. A Client cooperating regularly with MULTI MS is obliged to inform them of all events affecting cooperation between the parties, particularly those related to the threat of the Client’s insolvency.
10. Maximum quantity losses in material delivered by the Client occurring during print execution amount to 3%. MULTI MS is not liable for them.
11. MULTI MS is not liable for material losses resulting from products that were defective.
12. During order execution, MULTI MS contacts the Client primarily via telecommunications devices.
13. When placing an order, the Client provides an email address for contact.
14. MULTI MS’s email address for contact is: ms@ampuleprintxpert.com.

Quality Parameters of Services Provided by MULTI MS

1. For orders related to print execution, MULTI MS reserves that print colors may differ in shade from those indicated on paper color charts.
2. A service is executed correctly when the order contains up to 3% incorrectly executed prints, whereby the following defects are concerned:
a) print non-compliance with the design or pattern approved by the Parties,
b) print displacement from the axis by more than 5°,
c) displacement of print colors by more than 1 mm relative to each other,
d) print resistance failure to adhesive tape peel test, except for single-use items,
e) print resistance failure to use in accordance with the intended purpose of the item,
f) colors used in the print are inconsistent with the color chart by more than one shade.
3. For printing using the SCREEN PRINTING method:
a) the tolerance range for fitting successive print colors is 0.5 mm,
b) the tolerance range for positioning the entire print relative to the material’s axis of symmetry is 5°..
4. For printing using the PAD PRINTING method:
a) the tolerance range for fitting successive print colors is 0.5 mm,
b) the tolerance range for positioning the entire print relative to the object’s axis of symmetry is 5°.
5. Permissible defects that do not disqualify order quality for all types of printing are:
a) print color inconsistency within one tone,
b) point losses or thickening of paint, varnish, foil, or other material from which the print is made, not causing print illegibility.
6. 360-degree decoration is possible for products with a circular cross-section, whereas for other products, the possible decoration range is determined individually with the Client according to the technological capabilities of machines and devices available to MULTI MS.

Material Delivery Terms by the Client and Delivery of the Finished
Order to the Client

1. The Client is obliged to deliver items on which prints are to be made to MULTI MS loco MULTI MS and collect finished products from MULTI MS headquarters, in accordance with the EXW INCOTERMS 2020 clause. MULTI MS indicates the address to which materials are to be delivered and from which the finished product is to be collected.
2. Material should be packed by the Client in closed, undamaged packaging containing the product name, quantity of pieces, and quality specification.
3. MULTI MS checks the correctness of packed material, and in case of deviations from the above guidelines, prepares a discrepancy report.
4. MULTI MS does not check material quality immediately upon receipt; it does so on an ongoing basis during order execution. When it determines that material quality is inappropriate, it notifies the Client.
5. JIf the Client does not collect the finished product within the agreed deadline or within 7 days of its expiration, MULTI MS has the right, at its own discretion, to store the
goods at the Client’s cost and risk or return them to the Client at their cost and risk.
6. The order may be executed in batches agreed upon with the Client. Upon delivery of the finished product, the Client acknowledges receipt each time.
7. The finished product will be packed in a manner agreed upon between the Parties. The cost of packaging will be added to the order execution costs.
8. At the Client’s request, MULTI MS may send goods to an address indicated by them, at the Client’s cost and risk.
9. MULTI MS is not liable for damage, destruction, or loss of goods during transport.

 

MULTI MS Liability

1. MULTI MS’s liability for damages is limited to the order value; they are not liable for
any lost profits.

Prices

1. Prices for individual services are included in price lists established by MULTI MS in a document separate from the GTS.
2. Prices are expressed in Polish currency or in foreign currencies.
3. Prices specified in price lists are net values and do not include additional costs such as customs duties, insurance, taxes, delivery, etc.
4. W przypadku nadzwyczajnego podwyższenia kosztów cen dostawców lub wahań kursu walut In the event of an extraordinary increase in supplier prices or currency exchange rate fluctuations, MULTI MS is entitled to withdraw from the order without negative financial consequences for itself, if the Client does not accept the proposed increase in remuneration.

Payment Terms

1. MULTI MS, as remuneration for its services, issues VAT invoices to Clients, with a payment deadline of 14 days, after execution of a batch of the order or its entirety.
2. If the Order is to be executed in batches, the Client is obliged to pay remuneration for each batch of material executed by MULTI MS.
3. For the first two orders placed by a Client who has not previously cooperated with MULTI MS, they will be required to pay an advance payment toward remuneration amounting to 50% of the order value.
4.  In any situation, MULTI MS may make order execution conditional upon prior payment of an advance by the Client, which will be indicated in response to the quote request or the Client’s order.
5. MULTI MS may grant Clients discounts, reductions, and extend invoice payment deadlines, as well as revoke privileges granted to the Client at any time, without negative financial consequences for itself.
6. In case of regular cooperation with the Client over a specified period, payment terms will be determined individually.

Complaints

1. Damaged or non-compliant goods are subject to complaint if more than 3% of the ordered goods are inconsistent with the Quality Parameters of services provided by MULTI MS, as specified above.
2. Defects in parts of products do not entitle a complaint of the entire batch of materials covered by the service.
3. The Client is obliged to check the ordered goods immediately upon receipt, but no later than within three business days in terms of quantity and seven business days in terms of quality.
4. Quality checking of the order is done selectively, with 10% of packed goods checked from each package.
5. After the expiration of the above deadlines, the Client’s rights to make complaints expire.
6. MULTI MS is obliged to consider the complaint within 14 days of its receipt. MULTI MS verifies the Client’s complaints in a manner analogous to that indicated in paragraph 4, i.e., by conducting quality checking of goods selectively, checking 10% of packed goods from each package.
7. The complaint will not be accepted in the case of:
a) Changes, alterations, or other interference with goods by the Client or a third party,
b) Filing it after the expiration of the deadline referred to in paragraph 3,
c) Improper use of goods by the Client, inconsistent with its intended purpose,
d) Product defect is attributable to its manufacturer,
e) Goods are defective in an amount less than 3% of the entire order,
f) Identified defects belong to the category of permissible defects that do not disqualify order quality, regardless of the number of products in which they occur.
8. Filing a complaint does not interrupt the course of the remuneration payment deadline.
9. Only the Client placing the order is entitled to make complaints.
10. MULTI MS’s liability for goods defects is limited to their value.
11. MULTI MS’s liability under warranty is excluded.

Copyright Protection

1. When executing an order, MULTI MS is not liable for any infringement of copyrights or legally protected trademarks. Liability in this regard rests solely with the Client.
2. Placing a specific order by the Client is equivalent to them having copyright to the ordered print or being authorized to use the trademark whose execution they commissioned.
3. In the event that during order execution it turns out that the Client has infringed copyrights or trademark rights belonging to a third party, they will bear the cost of executing the entire order in accordance with its terms, as well as any damages incurred by MULTI MS for this reason.
4. If MULTI MS executes a design for the Client, it retains copyright to it. MULTI MS will determine the terms for executing the design and transferring copyright to the Client individually.

Confidentiality

The Client and MULTI MS are obliged to keep confidential during the cooperation period and after its conclusion, individually shaped cooperation terms and all information about the other’s business obtained during cooperation, excluding information to which tax authorities, tax control authorities, or prosecution authorities are legally entitled.

Final Provisions

1. Any changes to the GTS and cooperation terms individually determined with the Client require written form, under pain of nullity.
2. The applicable law for resolving any disputes is Polish law.
3. The locally competent court for dispute resolution is the court competent for MULTI MS’s headquarters.
4. The basic language applicable for regulating cooperation terms with the Client is Polish.
5. At MULTI MS, in addition to the GTS, the terms of possible cooperation with the Client are determined by:
a) Service price lists,
b) Color charts,
c) Print designs,
d) Sample patterns,
e) Other documents generated by the Company, provided that the Client has reviewed them.
6. The GTS is effective from August 1, 2024.